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Training help

How each screen works, step by step. On any screen, the ? at the bottom corner opens that screen’s guide, and the ? beside a setting says what it does.

Start here

The whole job, in order, for whoever you are.

  • Start here: running Training
    For whoever runs sessions and clinics: from a new club to a week of sessions with children booked, coaches on them and families paying.
  • Start here: coaching
    For coaches: joining the club, a session or practice from arriving to handing over, and talking to families.
  • Start here: for parents
    From the link your club sent to a booked session or a place on a team, plus adding the other parent and your teenager.

Training

Each screen, what it is for and how to use it.

  • Training home
    The club's front page for sessions: what is left to set up, the next sessions on the schedule, and the way to every other screen.
  • Schedule
    See every session by week or as a list, add new ones, and open any session to change it, staff it or call it off.
  • Closures
    Shut the venue or one space for a holiday or repairs, so no sessions are made or booked into that time.
  • Who coaches what
    Put coaches on weekly sessions, or take them off, with one tick each and one save.
  • Who is free when
    See which coaches are free on a day, and check who could take a particular time.
  • A coach's hours
    Set a coach's weekly hours and one-off days for them, and see their week on a calendar.
  • Today
    The sessions you are on for the next seven days, each one tap away from its register.
  • Recording a session
    Take the register, rate today's focus skills for each child, and move up anyone ready for their next level.
  • My hours
    Say when you can work or are away, every week or on one day, and see it on a calendar with the club's sessions.
  • Open sessions
    Sessions other coaches cannot work, or the club has opened, for you to take if you are free.
  • My pay
    What the club owes you for each session you coached, how it was worked out, and what has been paid.
  • Placement assessments
    Schedule placement assessments, where a coach sees a new child play and gives them a starting level.
  • Placement assessment
    Give each child booked on an assessment their starting level, or record that they were not placed or did not come.
  • Requests
    Answer the families asking for a spot on a session their child's level does not let them book.
  • Describe your program
    Describe your weekly sessions in a sentence or two, check what was heard, and add them to the schedule.

The club’s shared screens

Families, gyms, messages and settings.

  • Families
    Find a child, add a family by hand or from a spreadsheet, and open any child's record.
  • A child's record
    Correct a child's details, see who is on their record, write to the family and look after their sessions.
  • Import families
    Add a whole spreadsheet of children at once, checking every row before anything is written.
  • Facilities
    See what is in every court and room this week, add spaces, rent one out and see how much each is used.
  • Messages
    Read and answer your conversations with families, each one about one child.
  • A conversation
    Read one conversation about a child from start to finish, and reply to it.
  • Club admin
    Find a screen by its group, or type a word to narrow the cards.
  • Club history
    Read the club's history of changes that matter, and take a full export.
  • Club settings
    Rename the club and its places, switch whole parts of the app on or off, add a venue, or close the club.
  • Cover
    Answer handover requests, find sessions with nobody on them, record coaches' paperwork and set the cover rules.
  • What you sell
    Set up the packs of sessions families can buy online, and stop selling the ones you no longer offer.
  • Payments
    Connect the club's own payment account so families can pay online, and see recent payments.
  • Payroll
    See what each coach is owed, set their pay rates, and mark each line approved or paid.
  • Profit and loss
    See, month by month, what each coach's sessions brought in and what the club owed them.
  • Problems reported
    Read what staff and families have reported going wrong, and mark each one dealt with.
  • Public page
    Write what your public page says about the club, and get the code to show what is on on your own website.
  • Reports
    See attendance and progress for the whole club, and download either as a spreadsheet.
  • Staff
    See who works at the club, invite somebody, change what they do, or remove them.
  • Waiver
    Write and publish the club's waiver, and see which children have not signed the current version.

Families, players and your account

Joining, signing in, and following along.

  • Try Training — no sign-up
    Look around a training club that is already set up, or describe your own program, with no account.
  • Keep your demo club
    Turn a demo club into your own: confirm an email address, accept the terms, and keep everything you set up.
  • Your club's front page
    Where you land: signed out, the way in; signed in, the club's front page, asking which part of the club you are working on.
  • Set up your club
    Make a new club in about a minute: its name, the parts you will run, where you play, and the terms.
  • The club's page
    The club's public page, open to anybody with the link: what it runs, how to reach it, and the way in for a family.
  • Add your child
    Put your child on the club: take the record the club already made, bring a child from another club, or add a new one.
  • Book a session
    See your child's sessions at this club, book one, join a waitlist, ask for a spot, cancel, and pay what is owed.
  • Buy sessions
    Buy a pack of sessions for your child, paid to the club on a secure Stripe page, and choose whether it tops itself up.
  • Your family
    Your children at every club, in one list, with each one's card and what you can do next.
  • Level card
    Your child's card: their progress, medical notes, the club's waiver, and the way to their teams, messages and the people on the record.
  • Who can see this record
    Everybody on your child's record: adding or removing an adult, correcting details, photo consent, and deleting the record.
  • Messages
    Your conversations with your child's coaches, at each of their clubs, and starting a new one.
  • Email
    Choose which emails you get, set quiet hours, and turn on notifications on this phone or computer, for every club at once.
  • Your calendar
    One link your phone's calendar subscribes to: every session your children are booked on, and every session you coach.
  • An invitation
    Accept an invitation to a child's record, as a co-guardian, a viewer or the player.
  • Joining a club's staff
    Accept an invitation to join a club's staff, in the role it was sent with.
  • Report a problem
    Tell the people who run your club that something is not working, from the link at the foot of any page.
  • Sign-in security
    Two-step sign-in for your account: the authenticator apps on it, adding another, taking one off, and closing your account.
  • Turn on two-step sign-in
    Add an authenticator app to your account: name it, scan the code, and type the first code it shows.
  • Your sign-in code
    The second step when you sign in: type the code your authenticator app shows now.
  • Close your account
    Close your account at once: what it removes, what has to happen first, and the email you type to confirm.
  • Your account is closed
    Your account is closed: your name, email and phone are gone, and you are signed out on this device.