Support
Most questions have a faster answer than emailing us. Start with the section that matches who you are.
A parent or coach, asking about an event
Schedules, courts, start times, divisions, withdrawals and refunds are all set by the Tournament Director running that event — they can change the answer, and we cannot. Reach them directly:
- Open your team’s page from the confirmation email you were sent and use Message the director. It goes straight to them.
- For times and courts, your tournament’s public page is always current — find it from the tournament directory.
A tournament director
When you are signed in, Support → in the top bar of any tournament opens a conversation with us that keeps its history — that is the best channel, because we can see which organization you are writing about.
The ? button on any screen explains what that screen does, including the parts of scheduling that are easy to get wrong.
Anything else, including anything you would rather not put in the app: rwirtjes@tourneymind.com. We read everything that arrives there.
It helps to include the tournament name and your team name — that is usually enough for us to find the right event without a second email.
Reporting something
Every message in a conversation between a team and their director carries a Report link. A report reaches TourneyMind and is never copied to the other person in that conversation.
Your account and your data
- Delete your account — what it removes, and what is kept.
- Privacy Policy — including what we collect about young athletes, which is deliberately very little.
- Terms of Service
Signed in? Account → in the top bar lets you export everything you own as one file, change your password, or delete your account.