Problems reported
Read what staff and families have reported going wrong, and mark each one dealt with.
Do this
- Read the open reports at the top.
- Press the page link to see what the person saw.
- Reply with reply by email if you need more.
- Note what was done, if you like, and press Mark as dealt with.
Who sees reports
The owner, admins and directors. Each of them is emailed as a report arrives.
Anybody can report a problem, from Report a problem at the foot of every page.
Each report
What happened, and what they were trying to do. Then who sent it, when, on what device, and the page they were on as a link.
The page link opens what they saw, so you do not need to ask where they were.
Dealing with one
Type what was done, if you like, and press Mark as dealt with. It moves to Dealt with at the bottom, with your note.
Common questions
Where do these come from?
The Report a problem link at the foot of every page. It sends the page the person was on, so they need not explain where.
Who is told when a problem is reported?
The club's owner, admins and directors are emailed straight away.