Messages
Read and answer your conversations with families, each one about one child.
Do this
- Press a conversation's subject to open it.
- Read it, then type in Reply and press Send reply.
- To start a new one, open the child from Families and choose Write to the family.
Your conversations
Each line is one conversation about one child: its subject, the child, and when somebody last wrote. The newest is at the top.
No conversations yet means nobody has written about a child you may see.
Whose conversations you see
Whoever runs the club sees every child's. A coach or assistant sees the conversations about the children they coach.
The front desk does not write to families, so has none here.
Starting a conversation
The owner, an admin and a manager start one from the child's record under Families, with Write to the family.
A coach starts one from their own children, which this page tells them how to reach.
Starting one as a coach
Open a session from your schedule and choose Write to a family.
Starting one as a coach
Open your team's page and choose Write to one player.
How it stays safe
Every conversation is about one child, between the club and that child's family. The child's parents always see every word.
A coach or assistant needs a current background check on file to write to families. A family that asked not to be contacted electronically cannot be written to.
Nothing written can be changed or deleted afterwards.
An adult under a custody restriction cannot see or join the conversation.
Common questions
Why can't a coach send a message?
A coach or assistant needs a current background check recorded on Staff or Cover first. Ask whoever runs the club to record it.
Can I write to several families at once?
No. Every conversation is about one child and goes to that child's family, so nothing reaches the wrong family.
Can a message be deleted?
No. Messages are kept as written, so the record of what was said is always complete.